COVID-19 Updated Information

The Comet Hotel will remain open while we continue to accommodate Key Workers at this time of crisis. All NHS and Key sector workers who require a room in Hatfield at this time, please contact us directly to discuss your individual requirements.

We prioritise the safety and security of our guests and colleagues. Please stay healthy during this period and mitigate the risk of infection by adopting practices advised by the Government. However, please note that we will not be accepting reservations for anyone other than those designated as Key Workers until after 15^thApril. 2020.

For our pre-booked guests

• We have updated our policies to support our customers and colleagues who experience any symptoms that are consistent with Covid-19 so as to identify and isolate any further health risk
• We have greatly increased our cleaning schedules in public areas, and provide hand sanitising at reception for guests and colleagues
• We have implemented a safe distance for all customer interaction including seating arrangements at breakfast
• Our colleagues are wearing disposable gloves in the interaction with guests
• We are recommending room service breakfast for all our guests but offer plated service for those who wish to eat outside of their room

For future bookings

We understand that flexibility is important at this time so we would like to assure you that for any reservation due to arrive between 18^th March and 30^th April:

• Any individual reservation may be credited towards a future stay regardless of source of booking
• Any group booking may be credited towards future stays subject to availability
• Any meeting room booking or private dining reservation may be credited towards a future date subject to availability

For our team

• We are ensuring a safe working environment with health and hygiene prioritised
• We are working towards a work from home policy where operationally possible
• We will insist and apply government guidelines on isolation for any colleague showing signs of symptoms
• Meetings with clients and suppliers are discouraged with conference call facilities available
• All necessary internal meetings should be conducted at a safe distance

All enquiries should be directed through our switchboard (+44) 01707 932 700 or reservations@comethotel.co.uk.

Although it is not business as usual, it is the Comet hospitality as usual and we will be updating these guidelines where necessary. Stay healthy and we look forward to welcoming you to the The Comet Hotel soon.